ITIL4 is the most recent release of ITIL, which was released in Feb 2019. It is the major update to the ITIL Framework.

  • ITIL 4 provides a flexible foundation for organizations that need to integrate various frameworks and approaches into their service management operating models.
  • ITIL 4 aims to help businesses navigate the new technological era of digital services.

ITIL4 Roadmap / Certification Scheme

ITIL4 Roadmap

Difference b/n ITIL 4 and ITIL V3

ITIL 4 is not about introducing new fundamental ideas of service management and should be seen as an expansion of the time-tested ITIL framework, not a replacement. Essentially, ITIL 4 and ITIL V3 provide guidance based on the same underlying principles, but ITIL 4 takes a new approach to present this guidance.

ITIL4 Foundation Course Objectives

  • Key concepts of Service Management
  • The FOUR dimensions of Service Management
  • The FIVE components of Service Value System
  • The SIX Service Value Chain Activities
  • The SEVEN Guiding Principles
  • The Management Practices

ITIL4 Foundation Exam Format

  • Exam & Questions Type: 40 Multiple Choice Questions, Bloom’s level 1 & 2
  • Duration: 60 Minutes
  • Prerequisites: Good to complete ITIL4 Foundation Training
  • Supervised: Yes
  • Open Book: No
  • Pass Score: 26/40 (65%)
  • Delivery: Online

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