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The more you learn to leave small things small, the lesser the DISTURBANCES in life. And most things are SMALL.

— Mahatria Ra, Infinitheism

ITIL® V3 Learning Objectives and Exam Formats

Foundation Level:
Intermediate Level are divided two Categroies:
1. Service Lifecycle Modules:
2. Service Capability Modules:
    • ITIL® Operational Support and Analysis Certification
    • ITIL® Release Control and Validation Certification
Expert Level:


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