Purpose & Objectives of ITIL Service Strategy:Portfolio Management

Purpose: The purpose of service portfolio management is to ensure that the service provider has the right mix of services to balance the investment in IT with the ability to meet business outcomes. It tracks the investment in services throughout their lifecycle and works with other service management processes to ensure that the appropriate returns …

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Purpose & Objectives of ITIL Service Strategic management for IT Services

Purpose: Strategy management for IT services is the process of defining and maintaining an organization’s perspective, position, plans and patterns with regard to its services and the management of those services. The purpose of a service strategy is to articulate how a service provider will enable an organization to achieve its business outcomes; it establishes …

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COBIT 5.0®

What is COBIT® 5? COBIT 5® is the latest edition of ISACA’s globally accepted framework. It provides an end-to-end business view of the governance of enterprise IT, reflecting the central role of information and technology in creating value for enterprises of all sizes. The principles, practices, analytical tools and models found in COBIT 5® embody …

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ITIL®

The Information Technology Infrastructure Library (ITIL®), is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form ITIL® 2011 edition, ITIL® is published in a series of five core publications, each of which covers an ITSM lifecycle stage. The names ITIL® …

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APMG ITIL ® ATO : eQsystems (Gayathri Enterprises)

We have been recognized as APMG accredited ITIL®Training Organization. Its an achievement in itself. The entire process took about 6 months of assessment and re-assessments. An ATO needs to have qualified trainers, qualified course material and effective management system. We were able to achieve this with the support of our staff. A special thanks to …

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