Access Management of ITIL®

Information security is of paramount importance today and as service providers we deal with a lot of client information that is highly confidential and such information falling into the wrong hands could be potentially dangerous. Access Management works in tandem with the Information security management and Availability management processes in executing all the security related …

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Purpose & Objectives of ITIL Service Strategy: BR Management

Purpose To establish and maintain a business relationship between the service provider and the customer based on understanding the customer and their business needs. To identify customer needs and ensure that the service provider is able to meet these needs as business needs change over time and between circumstances. Business relationship management ensures that the …

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Purpose & Objectives of ITIL Service Strategy: Demand Management

Purpose: The purpose of demand management is to understand, anticipate and influence customer demand for services and to work with capacity management to ensure the service provider has capacity to meet this demand. Demand management works at every stage of the lifecycle to ensure that services are designed, tested and delivered to support the achievement …

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Purpose & Objectives of ITIL Service Strategy:Financial Management

Purpose: The purpose of financial management for IT services is to secure the appropriate level of funding to design, develop and deliver services that meet the strategy of the organization. At the same time financial management for IT services is a gatekeeper that ensures that the service provider does not commit to services that they …

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