ITIL® Evolution

Hi, welcome to eQSystems and thank you for joining us. The first version of ITIL® was released in 1989 and the focus was on Infrastructure management. As part of this framework, the owners of this framework, CCTA (Central Computer Telecommunications Agency) has released more than 40 books. After 11 years of its existence, the owners …

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Kalyan Profile – Lead Trainer(ITIL®, PRINCE2®, COBIT®5.0 and SCRUM®)

Hi, welcome to eQsystems. My name is Kalyan Mekala and I have overall 18 year of work experience in the IT industry. Over the last 8 years I have been fully involved in delivering consulting and training services. As part of my training and consulting services, I offer my services in areas like Service management, …

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Function of ITIL®

For a service to be successfully delivered, it is important that a set of activities are performed either manually or automated, to complete a process that produces a defined output. To continually ensure that all the activities are performed effectively, it is imperative that, organizations clearly define the roles and responsibilities of every individual and …

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