What is a Service?

According to ITIL the definition the service is “means of delivering value to customers by facilitating the outcomes that the customer wants to achieve without specific ownership of cost and the risk” Let us understand it with some references and instances. The value for customer composes of THREE important elements. Outcomes-Preferences-Perceptions. Outcomes are the results …

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Why Service?

We are living in a service based economy. I think we all should know how to manage a service. According to some surveys back in 2009 more than 80% of the global economy is contributed by Services. The Products today have a higher service component than in previous decades. In the management literature this is …

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APMG International

eQSystems is an Accredited Training Organization (ATO) with APMG. All levels of ITIL® & PRINCE2® exams are sourced from APMG. About APMG International APMG-International is an award-winning Examination Institute. APMG accredits professional training and consulting organizations and manages certification schemes for knowledge-based workers, and has a global reach, with regional offices located around the world.


eQSystems is an Accredited Training Organization (ATO) with EXIN. eQSystems offer Agile SCRUM Mater® (ASM®) and DevOps® Master that are EXIN offerings. About EXIN EXIN is a Dutch company which certifies IT professionals worldwide. In addition, EXIN accredits (training and examination) organizations in the field of ICT training and the development of ICT training materials. …

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How to get certificate from APMG International

APMG INTERNATIONAL Go to http://candidateportal.apmg-international.com/ give your register email id and password (hint: when the exam registration time you given a password) to login to download your certificate. After Completion of Exam: APMG email you score result within 2 – 3 working days. Certificate is uploaded within 15 days


This is something most of us hear from some of our senior managers and higher-ups within any organization. The real question here is, though most of them talk about transparency, how transparent are organizations and what are the value adds of being transparent. Transparency by definition means the ability of being ‘honest and willing to …

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What next?

  What next? Is a question often an individual has to answer, say, what’s my next job? Many participants walk up to us at the end of a session asking for assistance in helping them identify their next job. What we have noticed is; in a never ending endeavour to support our environment (family + …

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